Discover how communication patterns shape team performance, innovation, and collective intelligence. Learn why idea flow matters more than talent alone.
(PDF) Algorithmically Mediating Communication to Enhance Collective Decision-Making in Online Social Networks
PDF | Many collective decision-making contexts involve communication among group members. Sometimes this communication helps the collective reach an... | Find, read and cite all the research you need on ResearchGate
The network science of collective intelligence
In the last few years, breakthroughs in computational and experimental techniques have produced several key discoveries in the science of networks and human collective intelligence. This review presents the latest scientific findings from two key fields of research: collective problem-solving and the wisdom of the crowd. I demonstrate the core theoretical tensions separating these research traditions and show how recent findings offer a new synthesis for understanding how network dynamics alter collective intelligence, both positively and negatively.
Social Physics by Alex Pentland: 9780143126331 | PenguinRandomHouse.com: Books
From one of the world’s leading data scientists, a landmark tour of the new science of idea flow, offering revolutionary insights into the mysteries of collective intelligence and social influence...
The Future of Group Messaging
An analysis of modern messaging, and the evolutionary next steps.
Human–AI Collaboration at Scale: Task Criticality, Agency, and Friction Across 250,000 Conversations
Stanford University researchers analyzed nearly 250,000 real-world human-AI conversations from Claude.ai to understand collaborative dynamics, finding that over half of interactions involve...
Exploring Conversation Design: Applications and Benefits
Discover the what, why and how of Conversation Design, including its definition, applications, and benefits.
The Power of Asynchronous Communication
Asynchronous communication allows us to maintain the essential bonds of friendship and dialog with the people that matter to us.
Group chats rule the world
Most of the interesting conversations in tech now happen in private group chats: Whatsapp, Telegram, Signal, small invite-only Discord groups. Being part of the right group chat can feel like having a peek at the kitchen of a restaurant but instead of food, messy ideas and gossip fly about in real time, get mixed, remixed, discarded, polished before they show up in a prepared fashion in public.
Small talk acts like social glue – here’s how to get better at it
Maybe think of small talk as a technology: a human invention for accomplishing social goals.
A bias for social information in human cultural transmission
Evolutionary theories concerning the origins of human intelligence suggest that cultural transmission might be biased toward social over non‐social information. This was tested by passing social and non‐social information along multiple chains of participants. Experiment 1 found that gossip, defined as information about intense third‐party social relationships, was transmitted with siginificantly greater accuracy and in significantly greater quantity than equivalent non‐social information concerning individual behaviour or the physical environment. Experiment 2 replicated this finding controlling for narrative coherence, and additionally found that information concerning everyday non‐gossip social interactions was transmitted just as well as the intense gossip interactions. It was therefore concluded that human cultural transmission is biased toward information concerning social interactions over equivalent non‐social information.
Theory and Memory: Two Forces Shaping Software Team Knowledge
How insights from cognitive science and social psychology explain why software knowledge is so hard to preserve
LLMs and people both learn to form conventions -- just not with each other
Humans align to one another in conversation -- adopting shared conventions that ease communication. We test whether LLMs form the same kinds of conventions in a multimodal communication game. Both humans and LLMs display evidence of convention-formation (increasing the accuracy and consistency of their turns while decreasing their length) when communicating in same-type dyads (humans with humans, AI with AI). However, heterogenous human-AI pairs fail -- suggesting differences in communicative tendencies. In Experiment 2, we ask whether LLMs can be induced to behave more like human conversants, by prompting them to produce superficially humanlike behavior. While the length of their messages matches that of human pairs, accuracy and lexical overlap in human-LLM pairs continues to lag behind that of both human-human and AI-AI pairs. These results suggest that conversational alignment requires more than just the ability to mimic previous interactions, but also shared interpretative biases toward the meanings that are conveyed.
When moving fast, talking is the first thing to break
When you make speed and “moving fast” the biggest priority on a project or in an organization, the first thing to breakdown is talking to each other. Talking takes time. Consensus is expensive and slow. In a pressurized environment there’s no time to schedule calls, get input from subject matter experts, or resolve key differences of opinion. ASAP makes a big assumption that all relevant parties are already in the room.
The 37signals Guide to Internal Communication
The how, where, why, and when we communicate. Long form asynchronous? Real-time chat? In-person? Video? Verbal? Written? Via email? In Basecamp? How do we keep everyone in the loop without everyone getting tangled in everyone else’s business? It’s all in here.
On what matters
This post was originally published in Sharetribe’s internal communication channel. I wrote it to describe to the team what motivates me in…
