







In 2025, the Innovation Office at ServiceNow underwent the first phase of its transformation to study and produce original, future-forward research and thought leadership around AI business transformation, the future of work, quantum, the future of industries, smart spaces, and prototype innovative possibilities never imagined on the ServiceNow platform.
AI Agents Are Taking Over: And That’s Good For Business
Autonomous AI societies are transforming commerce with self-governing, agent-driven systems, redefining the future of business through collaborative intelligence.

Business Models in the AI Era
MIT CISR anticipates that rapid advancements in AI will drive business model evolution over the next decade, and we propose that business models in the AI era will become increasingly outcome oriented and enabled by autonomous AI. In this briefing, we draw on our research from 2013 to 2025 involving 2,378 companies to describe how digital business models have developed over the last twelve years, and introduce a framework for AI-driven, real-time business models. We illustrate how companies have begun exploring these new business models with a case study of One New Zealand.

The AI Transformation will kill the start-up as we know it.
AI will reshape our institutions and ultimately kill the start-up as we know it. Business 3.0 and new structures like the RCO is a response - shifting business to a living systems paradigm.

Presentations — Benedict Evans
Every year, I produce a big presentation exploring macro and strategic trends in the tech industry. New in May 2025, ‘AI eats the world’.

Google Cloud Next 2026: The End Of The AI Pilot Era
Google Cloud Next 2026 opened with Thomas Kurian declaring the end of the AI pilot era and Sundar Pichai comparing the enterprise refrain of last year (“Can we build an agent?”) to today’s: “How do we manage thousands of them?” Google Cloud Next ’26 answers the second question with a single product story: Gemini Enterprise […]

The Scaling Era: An Oral History of AI, 2019–2025
An inside view of the AI revolution, from the people and companies making it happen.

State of AI 2026 | The Industry-Defining Report
Explore how AI is shaping the digital economy in 2026, with 80+ pages of data on ad spend, app downloads, web behavior, user demographics, and so much more.

AI Agents Will Become the New UI, and Apps Take a Backseat
For decades, screens, keyboards, and structured applications have shaped our relationship with technology. People learned how to interact with computers

Google maps the future of AI agents: Five lessons for businesses
Google's groundbreaking white paper reveals how AI agents leverage advanced reasoning, real-time data access and autonomous decision-making.

I don't think AI will make your processes go faster
Explore the delirious rantings of Frederick Vanbrabant. A blog focused on the intersection of Enterprise Architecture, product, and business strategy.

How agents are transforming work
A new OpenAI research paper shows how AI agents are transforming work, enabling longer, more complex tasks and expanding productivity across roles.

The Agents Are Waking Up
The Intelligence Revolution that swept through the software industry this past winter is coming to knowledge-work next.

OpenAI targets workplace professionals as enterprise AI demand surges
‘These leaders recognize AI as the most consequential shift of their lifetime, and they’re asking us how to reinvent their companies around it’

The Era of Experience & The Age of Design: Richard S. Sutton, Upper Bound 2025
AI Economy Institute - Microsoft Research
The AI Economy Institute (AIEI) is Microsoft’s flagship think tank dedicated to shaping an inclusive, trustworthy AI economy. We building a network of scholars and convening that network with our subject matter experts to explore how artificial intelligence is transforming work, education, and productivity – and making this knowledge base available to policy-makers, educators, and […]

Desktop, Touch, Browser, Now AI? The Next OS in Computing
Explore how AI is reshaping human-computer interaction, from command lines to modern SaaS. Key insights on the next computing paradigm for startups and tech leaders.