Redesigning algorithms to intervene on social norm misperceptions during a national election

For the first time in history, civic discourse commonly occurs in digital environments in which algorithms influence exposure to social information1,2. It is increasingly important to understand whether and how these algorithms affect political discourse3–5. Here we built custom feed-ranking algorithms with full control over their features, and randomly assigned 2,000 participants to use them for 8 weeks (before and after the 2024 US presidential election). We tested whether an engagement-based algorithm (used on major social media platforms6,7) amplifies intergroup, moralized and emotional (IME) information in ways that skew perceptions of social norms around political dialogue5,8, and whether it increased engagement with IME content and perceptions of partisan animosity (compared with a reverse-chronological feed9,10). We also developed and tested a ‘diversified extremity’ algorithm to reduce the influence of extreme users11–13 to improve the accuracy of social norm perception14–16 and reduce perceptions of partisan animosity. We found that engagement-based feeds amplified IME and toxic content relative to reverse-chronological feeds, with the largest increases in moral outrage and political content. Engagement-based feeds also reduced prescriptive norm perception accuracy (albeit in an unexpected direction) and increased perceived partisan animosity. However, they did not significantly alter users’ own engagement behaviours. The diversified extremity algorithm reduced IME and toxic content exposure, improved prescriptive norm accuracy, yet maintained comparable platform enjoyment—suggesting that reducing the influence of extreme users can curb algorithmic distortions without diminishing user experience.

Social Media Effects: Hijacking Democracy and Civility in Civic Engagement

Perceived as an equalizing force for disenfranchised individuals without a voice, the importance of social networks as agents of change cannot be ignored. However, in some societies, social networks have evolved into a platform for fake news and propaganda, empowering disruptive voices, ideologies, and messages. Social networks such as Twitter, Facebook, and Google hold the potential to alter civic engagement, thus essentially hijacking democracy, by influencing individuals toward a particular way of thinking.

Social media algorithms can be redesigned to bridge divides — here’s how

"It falls to both the tech companies that built these systems and an engaged public to create technologies designed for social cohesion."

Towards a Post-Social Media Studies

For two decades, "social media" has been the master lens through which scholars have understood digital communication—an era defined by user-generated content, networked publics, and participatory culture. That era is drawing to a close. This paper argues that three interrelated dynamics are dissolving the social media paradigm: an algorithmic shift from social-graph-based to interest-based recommendation, which is remaking the active "user" into a passive "viewer"; the generative AI revolution, which is replacing user-generated content with synthetic media and decoupling platforms from any dependence on human participation; and an exodus from public platforms toward private, closed spaces. Together, these dynamics are giving rise to three distinct post-social formations: algorithmically governed broadcasting platforms, semi-private spheres and micro-communities, and AI-mediated communication as a new media form in its own right. Understanding this transformation demands a fundamental reorientation of the field—new conceptual tools that move beyond networked publics and participatory culture, new methods suited to synthetic and ephemeral media environments, and renewed attention to the political stakes of communication systems that no longer require human participation.

Towards a Post-Social Media Studies

For two decades, "social media" has been the master lens through which scholars have understood digital communication—an era defined by user-generated content, networked publics, and participatory culture. That era is drawing to a close. This paper argues that three interrelated dynamics are dissolving the social media paradigm: an algorithmic shift from social-graph-based to interest-based recommendation, which is remaking the active "user" into a passive "viewer"; the generative AI revolution, which is replacing user-generated content with synthetic media and decoupling platforms from any dependence on human participation; and an exodus from public platforms toward private, closed spaces. Together, these dynamics are giving rise to three distinct post-social formations: algorithmically governed broadcasting platforms, semi-private spheres and micro-communities, and AI-mediated communication as a new media form in its own right. Understanding this transformation demands a fundamental reorientation of the field—new conceptual tools that move beyond networked publics and participatory culture, new methods suited to synthetic and ephemeral media environments, and renewed attention to the political stakes of communication systems that no longer require human participation.

The political effects of X’s feed algorithm

Feed algorithms are widely suspected to influence political attitudes. However, previous evidence from switching off the algorithm on Meta platforms found no political effects1. Here we present results from a 2023 field experiment on Elon Musk’s platform X shedding light on this puzzle. We assigned active US-based users randomly to either an algorithmic or a chronological feed for 7 weeks, measuring political attitudes and online behaviour. Switching from a chronological to an algorithmic feed increased engagement and shifted political opinion towards more conservative positions, particularly regarding policy priorities, perceptions of criminal investigations into Donald Trump and views on the war in Ukraine. In contrast, switching from the algorithmic to the chronological feed had no comparable effects. Neither switching the algorithm on nor switching it off significantly affected affective polarization or self-reported partisanship. To investigate the mechanism, we analysed users’ feed content and behaviour. We found that the algorithm promotes conservative content and demotes posts by traditional media. Exposure to algorithmic content leads users to follow conservative political activist accounts, which they continue to follow even after switching off the algorithm, helping explain the asymmetry in effects. These results suggest that initial exposure to X’s algorithm has persistent effects on users’ current political attitudes and account-following behaviour, even in the absence of a detectable effect on partisanship.

The political effects of X’s feed algorithm

Feed algorithms are widely suspected to influence political attitudes. However, previous evidence from switching off the algorithm on Meta platforms found no political effects1. Here we present results from a 2023 field experiment on Elon Musk’s platform X shedding light on this puzzle. We assigned active US-based users randomly to either an algorithmic or a chronological feed for 7 weeks, measuring political attitudes and online behaviour. Switching from a chronological to an algorithmic feed increased engagement and shifted political opinion towards more conservative positions, particularly regarding policy priorities, perceptions of criminal investigations into Donald Trump and views on the war in Ukraine. In contrast, switching from the algorithmic to the chronological feed had no comparable effects. Neither switching the algorithm on nor switching it off significantly affected affective polarization or self-reported partisanship. To investigate the mechanism, we analysed users’ feed content and behaviour. We found that the algorithm promotes conservative content and demotes posts by traditional media. Exposure to algorithmic content leads users to follow conservative political activist accounts, which they continue to follow even after switching off the algorithm, helping explain the asymmetry in effects. These results suggest that initial exposure to X’s algorithm has persistent effects on users’ current political attitudes and account-following behaviour, even in the absence of a detectable effect on partisanship.

Social Media Is Now Parasocial Media

When practitioners used the term “social media” to describe the internet tools that emerged in the mid-aughts, they were giving a name to the kinds of platforms and protocols that allowed people to socialize with friends and communities of interest by using digital technologies. Twenty years later, users of social media are far more likely to scroll than post – and the content that they consume is often strategically produced and algorithmically curated. In this essay, I argue that the very essence of social media has changed. To more effectively interrogate what we are witnessing, we need to stop presuming that these tools are “social media” and begin recognizing that they are now “parasocial media.” Doing so raises new questions about digitally mediated sociality, not to mention the politics and governance of these platforms.

Social Media Algorithms Distort Social Instincts and Fuel Misinformation - Neuroscience News

Social media algorithms, designed to boost user engagement for advertising revenue, amplify the biases inherent in human social learning processes, leading to misinformation and polarization.

Digital Social Norm Enforcement: Online Firestorms in Social Media

Actors of public interest today have to fear the adverse impact that stems from social media platforms. Any controversial behavior may promptly trigger temporal, but potentially devastating storms of emotional and aggressive outrage, so called online firestorms. Popular targets of online firestorms are companies, politicians, celebrities, media, academics and many more. This article introduces social norm theory to understand online aggression in a social-political online setting, challenging the popular assumption that online anonymity is one of the principle factors that promotes aggression. We underpin this social norm view by analyzing a major social media platform concerned with public affairs over a period of three years entailing 532,197 comments on 1,612 online petitions. Results show that in the context of online firestorms, non-anonymous individuals are more aggressive compared to anonymous individuals. This effect is reinforced if selective incentives are present and if aggressors are intrinsically motivated.

Digital Social Norm Enforcement: Online Firestorms in Social Media

Actors of public interest today have to fear the adverse impact that stems from social media platforms. Any controversial behavior may promptly trigger temporal, but potentially devastating storms of emotional and aggressive outrage, so called online firestorms. Popular targets of online firestorms are companies, politicians, celebrities, media, academics and many more. This article introduces social norm theory to understand online aggression in a social-political online setting, challenging the popular assumption that online anonymity is one of the principle factors that promotes aggression. We underpin this social norm view by analyzing a major social media platform concerned with public affairs over a period of three years entailing 532,197 comments on 1,612 online petitions. Results show that in the context of online firestorms, non-anonymous individuals are more aggressive compared to anonymous individuals. This effect is reinforced if selective incentives are present and if aggressors are intrinsically motivated.

X's Algorithm Feeds Off Ragebait and Impacts Democrats More, Study Finds

X is driving engagement by making users fight in the replies.

Shifts in U.S. Social Media Use, 2020–2024: Decline, Fragmentation, and Enduring Polarization

The social media ecosystem appears to be in flux. Twitter’s rebranding to X has come to symbolize a broader reorganization of online publics – political reshuffling, user attrition, and uncertainty over the role of legacy platforms. Simultaneously, the shift from text-based, networked feeds toward algorithmically curated, short-form video has accelerated, with TikTok setting the pace for the wider ecosystem [18, 14, 16]. At the same time, everyday communication increasingly migrates from large, open networks to semi-private spaces such as group chats and messaging apps. Commentators describe a digital public sphere in transition: smaller, more fragmented, less dominated by traditional social networking sites, and rise of more broadcast-oriented forms of media – with some even suggesting that we are seeing the beginning of the end of the social media era.

Can We Fix Social Media? Testing Prosocial Interventions using Generative Social Simulation

Social media platforms have been widely linked to societal harms, including rising polarization and the erosion of constructive debate. Can these problems be mitigated through prosocial interventions? We address this question using a novel method - generative social simulation - that embeds Large Language Models within Agent-Based Models to create socially rich synthetic platforms. We create a minimal platform where agents can post, repost, and follow others. We find that the resulting following-networks reproduce three well-documented dysfunctions: (1) partisan echo chambers; (2) concentrated influence among a small elite; and (3) the amplification of polarized voices - creating a 'social media prism' that distorts political discourse. We test six proposed interventions, from chronological feeds to bridging algorithms, finding only modest improvements - and in some cases, worsened outcomes. These results suggest that core dysfunctions may be rooted in the feedback between reactive engagement and network growth, raising the possibility that meaningful reform will require rethinking the foundational dynamics of platform architecture.

Can We Fix Social Media? Testing Prosocial Interventions using Generative Social Simulation

Social media platforms have been widely linked to societal harms, including rising polarization and the erosion of constructive debate. Can these problems be mitigated through prosocial interventions? We address this question using a novel method - generative social simulation - that embeds Large Language Models within Agent-Based Models to create socially rich synthetic platforms. We create a minimal platform where agents can post, repost, and follow others. We find that the resulting following-networks reproduce three well-documented dysfunctions: (1) partisan echo chambers; (2) concentrated influence among a small elite; and (3) the amplification of polarized voices - creating a 'social media prism' that distorts political discourse. We test six proposed interventions, from chronological feeds to bridging algorithms, finding only modest improvements - and in some cases, worsened outcomes. These results suggest that core dysfunctions may be rooted in the feedback between reactive engagement and network growth, raising the possibility that meaningful reform will require rethinking the foundational dynamics of platform architecture.

Value misalignment in X’s feed algorithm is a reflection of value tensions in engagement

Social media feed algorithms rank content that is purported to be preferred by users, but the engagement behaviors that drive these algorithms are (at best) indirect proxies for users’ explicitly self-stated values. Are the resulting feeds value aligned, and if not, why? We investigate this question by annotating the basic human values expressed in participants’ X (Twitter) feeds (N = 715 US users), analyzing the relationship between the posts’ value expressions and the posts’ amplification in the ranked “For You” Page feed, and then comparing the amplified values to users’ own values. We observe that the inventory of posts from followed accounts reflects users’ self-stated values—but that there is an overall negative correlation (misalignment) between users’ explicit values and the value expressions the algorithm is more likely to amplify. We turn to engagement behavior to understand this misalignment and observe that users’ engagement behaviors can be misaligned with their stated values—likely causing the algorithm to learn and reflect these misaligned values. We also detect partisan differences consistent with this theory: While the algorithm amplifies values negatively correlated with both Democrats’ and Republicans’ self-stated values, they are more misaligned for Democrats. And in fact replying, a heavily weighted form of engagement, is associated with values that are less aligned for both Democrats’ and Republicans’ self-stated values, and is even more misaligned for Democrats. Taken together, these findings offer a glimpse into the tensions between the values that people hold and those that provoke reactions, and how these value tensions can produce misaligned outcomes.