Online communities can offer many benefits for youth including peer learning, cultural expression, and skill development. However, most HCI research on youth-focused online communities has centered communities developed by adults for youth rather than by the youth themselves. In this work, we interviewed 11 teenagers (ages 13-17) who moderate online Discord communities created by youth, for youth. Participants were identified by Discord platform staff as leaders of well-moderated servers through an intensive exam and application-based process. We also interviewed 2 young adults who volunteered as mentors of some of our teen participants. We present our findings about the benefits, motivations, and risks of teen-led online communities, as well as the role of external stakeholders of these youth spaces. We contextualize our work within the broader teen online safety landscape to provide recommendations to better support, encourage, and protect teen moderators and their online communities. This empirical work contributes one of the first studies to date with teen Discord moderators and aims to empower safe youth-led online communities.
How the Meta Settlement Silences Youth Activism
Since its integration into our digital world, social media has played a pivotal role in youth organizing and social mobilization. Yet, people’s access to these platforms is increasingly coming under
Ensuring a safer online experience for U.S. kids and teens
An overview of our approach to age assurance and our commitment to online safety for young users and families.
Discord Launches Teen-by-Default Settings Globally
Discord is announcing enhanced teen safety features rolling out globally that reinforce its long-standing commitment to creating a safer and more inclusive experience for users over the age of 13.
Debate: Social media in children and young people – time for a ban? Weighing up the implications and limitations of age-based social media restrictions
Recent legislation in Australia banning social media accounts for children under 16, alongside similar proposals worldwide, has ignited debate about whether age-based restrictions are an effective way to protect young people's mental health. While the intent of such bans is to reduce exposure to harmful content, their feasibility and effectiveness remain unclear. Enforcement requires robust age verification, often relying on sensitive data such as government-issued identification or facial scans, which raises privacy concerns and can be circumvented through the use of VPNs. Moreover, social media use is diverse. Although it can intensify harms such as bullying, it also provides vital opportunities for connection and support, particularly for marginalised adolescents. Removing access to accounts may limit risks within platforms, but does not prevent exposure to harmful content elsewhere, nor does it guarantee increased offline engagement. Importantly, blanket bans fail to address unsafe design features embedded within social media or to equip adolescents with the skills needed to navigate online environments. More targeted, evidence-based regulation that promotes safer platform design and accountability may provide a more effective pathway to protecting young people's well-being.
The Harms of Social Media Restrictions and Bans for Minors
How Age-Based Social Media Bans and Restrictions can Negatively impact Youth. The Benefits of Social Media for Youth - Education, Activism & Creating Community
The Relational Origins of Rules in Online Communities
Where do rules come from in online communities? This study investigates how and why online communities adopt and change their rules. We conducted a grounded theory-based analysis of 40 in-depth interviews with community leaders from subreddits, Fandom wikis, and Fediverse servers, and identified seven processes involved in the adoption of online community rules. Our findings reveal that, beyond operational reasons like regulating behavior and solving problems, rules are also adopted and changed for relational reasons, such as signaling or reinforcing community legitimacy and identity to other communities. While rule change was often prompted by challenges during community growth or decline, change also depended on volunteer leaders’ work capacity, the presence of member feedback mechanisms, and relational dynamics between leaders and members. Our findings extend prior theories from social computing and organizational research, illustrating how institutionalist and ecological explanations of the relational origins of rules complement operational accounts. Finally, we build on these explanations to offer a set of design propositions that reflect the relational aspects of rules and rulemaking across communities’ lifecycles.
Teen Life on Social Media in 2022: Connection, Creativity and Drama
Majorities of teens credit social media with strengthening their friendships and providing support while also noting the emotionally charged side of these platforms.
The Relational Origins of Rules in Online Communities
Where do rules come from in online communities? This study investigates how and why online communities adopt and change their rules. We conducted a grounded theory-based analysis of 40 in-depth interviews with community leaders from subreddits, Fandom wikis, and Fediverse servers, and identified seven processes involved in the adoption of online community rules. Our findings reveal that, beyond operational reasons like regulating behavior and solving problems, rules are also adopted and changed for relational reasons, such as signaling or reinforcing community legitimacy and identity to other communities. While rule change was often prompted by challenges during community growth or decline, change also depended on volunteer leaders' work capacity, the presence of member feedback mechanisms, and relational dynamics between leaders and members. Our findings extend prior theories from social computing and organizational research, illustrating how institutionalist and ecological explanations of the relational origins of rules complement operational accounts. Finally, we build on these explanations to offer a set of design propositions that reflect the relational aspects of rules and rulemaking across communities' lifecycles.
The Dangers of Age Verification Provisions
One proposed solution to ensuring safe youth online experiences is age verification provisions, which require platforms to confirm the ages
KWS - Tools to help developers manage youth audiences at scale
Kids Web Services is built to enable safer digital experiences for young audiences. We help our partners navigate the complex global landscape of parental consent and verification, enabling youth audiences to access the games and platforms they love.
Get Together: How to Build a Community with Your People
A practical and heartfelt guide to cultivating a community, online or IRL.Although communities feel magical, they don’t come together by magic. Get Together is a practical and heartfelt guide to cultivating a community. Whether starting a run crew, connecting with fans online, or sparking a movement of K–12 teachers, the secret to getting people together is this: build your community with people, not for them.In Get Together, Bailey Richardson, Kevin Huynh, and Kai Elmer Sotto of People & Company share true stories of everyday people who have created thriving communities, both in person and online. They provide clear steps to untangle the challenge of getting passionate people together, helping individuals and organizations navigate the intricacies of leading a community, including: - How to rally the first people - How to get people talking - How to attract new, authentic folks - How to develop leaders and expand globally.The People & Company team reminds us that we each hold the potential to spark a community. Get Together shows readers that if we join forces—as company and customers, artist and fans, organizer and advocates—we’ll do more together than we ever could alone.
Growing up in the online world: a national consultation
We are consulting on further measures to prepare children for the future in an age of rapid technological change. This includes potential age restrictions on social media and other services such as gaming sites and AI chatbots, restrictions on addictive design features and risky functionalities, and better support for parents and families.
Online communities and social communities: a primer
What are online communities and for what goals can they be used? A primer with plenty of community marketing and management tips.
HELP PROTECT KIDS ONLINE
Learn how you can navigate the platforms your children and teens are using by downloading our free guide below. You don't need to be parent to keep the kids and teens in your life safe.
Gathering the Custodians of the Internet: Lessons from the First CivilServant Summit - Citizens and Technology Lab
An agenda for citizen behavioral science to maintain and protect the communities we love online.
