Differences of opinion between people are common in everyday life, but discussing those differences openly in conversation may be unnecessarily rare. We report ...
Talking with strangers is surprisingly informative
A meaningful amount of people’s knowledge comes from their conversations with others. The amount people expect to learn predicts their interest in having a conversation (pretests 1 and 2), suggesting that the presumed information value of conversations guides decisions of whom to talk with. The results of seven experiments, however, suggest that people may systematically underestimate the informational benefit of conversation, creating a barrier to talking with—and hence learning from—others in daily life. Participants who were asked to talk with another person expected to learn significantly less from the conversation than they actually reported learning afterward, regardless of whether they had conversation prompts and whether they had the goal to learn (experiments 1 and 2). Undervaluing conversation does not stem from having systematically poor opinions of how much others know (experiment 3) but is instead related to the inherent uncertainty involved in conversation itself. Consequently, people underestimate learning to a lesser extent when uncertainty is reduced, as in a nonsocial context (surfing the web, experiment 4); when talking to an acquainted conversation partner (experiment 5); and after knowing the content of the conversation (experiment 6). Underestimating learning in conversation is distinct from underestimating other positive qualities in conversation, such as enjoyment (experiment 7). Misunderstanding how much can be learned in conversation could keep people from learning from others in daily life.
Misarticulation: Why We Sometimes Feel Our Words Don’t Match Our Thoughts
People do not always say what they mean. In everyday conversations, people regularly sense that they have not fully communicated what they had in mind—a subject
Undersociality: miscalibrated social cognition can inhibit social connection
A person’s well-being depends heavily on forming and maintaining positive relationships, but people can be reluctant to connect in ways that would create or strengthen relationships. Emerging research suggests that miscalibrated social cognition may create psychological barriers to connecting with others more often. Specifically, people may underestimate how positively others will respond to their own sociality across a variety of social actions, including engaging in conversation, expressing appreciation, and performing acts of kindness.
LLMs and people both learn to form conventions -- just not with each other
Humans align to one another in conversation -- adopting shared conventions that ease communication. We test whether LLMs form the same kinds of conventions in a multimodal communication game. Both humans and LLMs display evidence of convention-formation (increasing the accuracy and consistency of their turns while decreasing their length) when communicating in same-type dyads (humans with humans, AI with AI). However, heterogenous human-AI pairs fail -- suggesting differences in communicative tendencies. In Experiment 2, we ask whether LLMs can be induced to behave more like human conversants, by prompting them to produce superficially humanlike behavior. While the length of their messages matches that of human pairs, accuracy and lexical overlap in human-LLM pairs continues to lag behind that of both human-human and AI-AI pairs. These results suggest that conversational alignment requires more than just the ability to mimic previous interactions, but also shared interpretative biases toward the meanings that are conveyed.
The social media discourse of engaged partisans is toxic even when politics are irrelevant
Abstract Prevailing theories of partisan incivility on social media suggest that it derives from disagreement about political issues or from status competition between groups. This study—which analyzes the commenting behavior of Reddit users across diverse cultural contexts (subreddits)—tests the alternative hypothesis that such incivility derives in large part from a selection effect: Toxic people are especially likely to opt into discourse in partisan contexts. First, we examined commenting behavior across over 9,000 unique cultural contexts (subreddits) and confirmed that discourse is indeed more toxic in partisan (e.g. r/progressive, r/conservatives) than in nonpartisan contexts (e.g. r/movies, r/programming). Next, we analyzed hundreds of millions of comments from over 6.3 million users and found robust evidence that: (i) the discourse of people whose behavior is especially toxic in partisan contexts is also especially toxic in nonpartisan contexts (i.e. people are not politics-only toxicity specialists); and (ii) when considering only nonpartisan contexts, the discourse of people who also comment in partisan contexts is more toxic than the discourse of people who do not. These effects were not driven by socialization processes whereby people overgeneralized toxic behavioral norms they had learned in partisan contexts. In contrast to speculation about the need for partisans to engage beyond their echo chambers, toxicity in nonpartisan contexts was higher among people who also comment in both left-wing and right-wing contexts (bilaterally engaged users) than among people who also comment in only left-wing or right-wing contexts (unilaterally engaged users). The discussion considers implications for democratic functioning and theories of polarization.
Why sycophantic LLMs may imperil interactive norms between humans
Interactions with conversational AI are effortless by design—instant, compliant, and largely consequence-free. Human communication norms, by contrast, evolved under conditions of reciprocity and social accountability. We propose that repeated engagement with conversational AI systems may produce norm leakage: the cross-context carryover of instrumental communicative habits acquired in human–AI exchanges into subsequent human–human interaction. Emerging experimental evidence suggests short-term spillover effects on social judgment and behavior, including harsher evaluations, reduced cooperation, and diminished perceived humanness. Preliminary longitudinal findings are consistent with the possibility that such exposure may shape communicative habits over time, although the durability and real-world magnitude of these effects remain unclear. We further propose that sycophantic alignment may amplify norm leakage by reinforcing instrumental interaction styles. At stake, then, is the possibility that repeated engagement with highly compliant artificial agents could subtly influence users’ communicative expectations and interpersonal judgments.
Cognition in a Social Context: A Social-Interactionist Approach to Emergent Phenomena
The formation of collective memories, emotions, and beliefs is a fundamental characteristic of human communities. These emergent outcomes are thought to be the result of a dynamical system of communicative interactions among individuals. But despite recent psychological research on collective phenomena, no programmatic framework to explore the processes involved in their formation exists. Here, we propose a social-interactionist approach that bridges cognitive and social psychology to illuminate how microlevel cognitive phenomena give rise to large-scale social outcomes. It involves first establishing the boundary conditions of cognitive phenomena, then investigating how cognition is influenced by the social context in which it is manifested, and finally studying how dyadic-level influences propagate in social networks. This approach has the potential to (a) illuminate the large-scale consequences of well-established cognitive phenomena, (b) lead to interdisciplinary dialogues between psychology and the other social sciences, and (c) be more relevant for public policy than existing approaches.
The social media discourse of engaged partisans is toxic even when politics are irrelevant
Abstract. Prevailing theories of partisan incivility on social media suggest that it derives from disagreement about political issues or from status compet
The social media discourse of engaged partisans is toxic even when politics are irrelevant
Abstract. Prevailing theories of partisan incivility on social media suggest that it derives from disagreement about political issues or from status compet
Not Learning from Others
We study social learning using experiments where two people independently learn relevant information and can share it to make accurate private decisions. Across three experiments, people are substantially less sensitive to information others discover than to equally-relevant information they discovered themselves. This holds when they must learn information from others through discussion; when the experimenter perfectly communicates the information; and even when participants observe others’ information with their own eyes. Our results therefore stem not from a failure to elicit information from others but a systematic tendency to underweight it relative to one’s own information. Our findings illustrate a powerful barrier to social learning that might underlie many documented cases of failure to learn from others.
Mnemonic convergence in social networks: The emergent properties of cognition at a collective level
Significance Human memory is highly malleable. Because of this malleability, jointly remembering the past along with another individual often results in increased similarity between the conversational partners’ memories. We propose an approach that examines the conversation between a pair of participants as part of a larger network of social interactions that has the potential to reveal how human communities form collective memories. Empirical evidence indicating that dyadic-level conversational alignment processes give rise to community-wide shared memories is presented. We find that individual-level memory updating phenomena and social network structure are two fundamental factors that contribute to the emergence of collective memories. , The development of shared memories, beliefs, and norms is a fundamental characteristic of human communities. These emergent outcomes are thought to occur owing to a dynamic system of information sharing and memory updating, which fundamentally depends on communication. Here we report results on the formation of collective memories in laboratory-created communities. We manipulated conversational network structure in a series of real-time, computer-mediated interactions in fourteen 10-member communities. The results show that mnemonic convergence, measured as the degree of overlap among community members’ memories, is influenced by both individual-level information-processing phenomena and by the conversational social network structure created during conversational recall. By studying laboratory-created social networks, we show how large-scale social phenomena (i.e., collective memory) can emerge out of microlevel local dynamics (i.e., mnemonic reinforcement and suppression effects). The social-interactionist approach proposed herein points to optimal strategies for spreading information in social networks and provides a framework for measuring and forging collective memories in communities of individuals.
Redesigning algorithms to intervene on social norm misperceptions during a national election
For the first time in history, civic discourse commonly occurs in digital environments in which algorithms influence exposure to social information1,2. It is increasingly important to understand whether and how these algorithms affect political discourse3–5. Here we built custom feed-ranking algorithms with full control over their features, and randomly assigned 2,000 participants to use them for 8 weeks (before and after the 2024 US presidential election). We tested whether an engagement-based algorithm (used on major social media platforms6,7) amplifies intergroup, moralized and emotional (IME) information in ways that skew perceptions of social norms around political dialogue5,8, and whether it increased engagement with IME content and perceptions of partisan animosity (compared with a reverse-chronological feed9,10). We also developed and tested a ‘diversified extremity’ algorithm to reduce the influence of extreme users11–13 to improve the accuracy of social norm perception14–16 and reduce perceptions of partisan animosity. We found that engagement-based feeds amplified IME and toxic content relative to reverse-chronological feeds, with the largest increases in moral outrage and political content. Engagement-based feeds also reduced prescriptive norm perception accuracy (albeit in an unexpected direction) and increased perceived partisan animosity. However, they did not significantly alter users’ own engagement behaviours. The diversified extremity algorithm reduced IME and toxic content exposure, improved prescriptive norm accuracy, yet maintained comparable platform enjoyment—suggesting that reducing the influence of extreme users can curb algorithmic distortions without diminishing user experience.
The Role of Media in Political Polarization| Inoculation Can Reduce the Perceived Reliability of Polarizing Social Media Content
Little research is available on psychological interventions that counter susceptibility to polarizing online content. We conducted 3 studies (n1 = 472, n2 = 193, n3 = 772) to evaluate whether psychological resistance against polarizing social media content can be conferred, using the Bad News game, a “technique-based inoculation” intervention that simulates a social media feed. We investigate (1) whether technique-based inoculation can reduce susceptibility to content designed to fuel intergroup polarization; (2) whether technique-based inoculation can offer cross-protection against misinformation techniques that people were not inoculated against; and (3) whether political ideology plays a role in how people engage with anti-misinformation interventions. In Studies 1 and 3 (but not Study 2), we found that technique-based inoculation significantly reduces the perceived reliability of polarizing content and offers partial cross-protection against untreated misinformation techniques. We found no effect for attitudinal certainty and news-sharing intentions. Finally, we report preliminary evidence that people may choose to engage with politically congruent news topics within the intervention.
The Social Physics of Conversation: Why Communication Patterns Matter
Discover how communication patterns shape team performance, innovation, and collective intelligence. Learn why idea flow matters more than talent alone.
Small talk acts like social glue – here’s how to get better at it
Maybe think of small talk as a technology: a human invention for accomplishing social goals.
The Liar’s Dividend: Can Politicians Claim Misinformation to Evade Accountability?
This study addresses the phenomenon of misinformation about misinformation, or politicians "crying wolf"' over fake news. Strategic and false claims that stories are fake news or deepfakes may benefit politicians by helping them maintain support after a scandal. We posit that this benefit, known as the "liar's dividend," may be achieved through two politician strategies: by invoking informational uncertainty or by encouraging oppositional rallying of core supporters. We administer five survey experiments to over 15,000 American adults detailing hypothetical politician responses to stories describing real politician scandals. We find that claims of misinformation representing both strategies raise politician support across partisan subgroups. These strategies are effective against text-based reports of scandals, but are largely ineffective against video evidence and do not reduce general trust in media. Finally, these false claims produce greater dividends for politicians than alternative responses to scandal, such as remaining silent or apologizing.