Use of Consumer Chatbots for Emergent Adolescent Health Concerns

Characteristics and Safety of Consumer Chatbots for Emergent Adolescent Health Concerns

This cross-sectional study examines content policies and assesses behaviors of consumer chatbots in response to adolescent health crises.

Using generic AI chatbots for mental health support: A dangerous trend

APA is urging federal regulators to implement safeguards against AI chatbots posing as therapists, warning that unregulated mental health chatbots can mislead users and pose serious risks, particularly to vulnerable individuals.

Meta’s AI rules have let bots hold ‘sensual’ chats with children

An internal Meta policy document reveals the social-media giant’s rules for chatbots, which have permitted provocative behavior on topics including sex and race.

New research: AI chatbots may worsen mental illness

A new study from Aarhus University and Aarhus University Hospital suggests that the use of AI chatbots such as ChatGPT can have serious negative consequences for people with mental illness. The researchers are calling for increased awareness among healthcare professionals and for regulation.

Investigating Affective Use and Emotional Well-being on ChatGPT

As AI chatbots see increased adoption and integration into everyday life, questions have been raised about the potential impact of human-like or anthropomorphic AI on users. In this work, we investigate the extent to which interactions with ChatGPT (with a focus on Advanced Voice Mode) may impact users' emotional well-being, behaviors and experiences through two parallel studies. To study the affective use of AI chatbots, we perform large-scale automated analysis of ChatGPT platform usage in a privacy-preserving manner, analyzing over 3 million conversations for affective cues and surveying over 4,000 users on their perceptions of ChatGPT. To investigate whether there is a relationship between model usage and emotional well-being, we conduct an Institutional Review Board (IRB)-approved randomized controlled trial (RCT) on close to 1,000 participants over 28 days, examining changes in their emotional well-being as they interact with ChatGPT under different experimental settings. In both on-platform data analysis and the RCT, we observe that very high usage correlates with increased self-reported indicators of dependence. From our RCT, we find that the impact of voice-based interactions on emotional well-being to be highly nuanced, and influenced by factors such as the user's initial emotional state and total usage duration. Overall, our analysis reveals that a small number of users are responsible for a disproportionate share of the most affective cues.

Using AI for advice or other personal reasons is linked to depression and anxiety

A new survey found that people who spend more time with chatbots for social interactions or emotional support were likelier to report mental health symptoms.

Social media and youth mental health: Simple narratives produce biased interpretations.

Chatbots in consumer finance | Consumer Financial Protection Bureau

Many financial institutions are using advanced technologies to deploy customer service chatbots. Poorly designed chatbots can lead to customer frustration, reduced trust, and even violations under the law.

The CHATBOT Act Forces One Parenting Model On Every Family

Artificial intelligence is rapidly changing education, and the way people search for information. Parents, teenagers, teachers, and schools are struggling with tough questions about when AI should,

Too human and not human enough: A grounded theory analysis of mental health harms from emotional dependence on the social chatbot Replika

Social chatbot (SC) applications offering social companionship and basic therapy tools have grown in popularity for emotional, social, and psychological support. While use appears to offer mental health benefits, few studies unpack the potential for harms. Our grounded theory study analyzes mental health experiences with the popular SC application Replika. We identified mental health relevant posts made in the r/Replika Reddit community between 2017 and 2021 ( n  = 582). We find evidence of harms, facilitated via emotional dependence on Replika that resembles patterns seen in human–human relationships. Unlike other forms of technology dependency, this dependency is marked by role-taking, whereby users felt that Replika had its own needs and emotions to which the user must attend. While prior research suggests human–chatbot and human–human interactions may not resemble each other, we identify social and technological factors that promote parallels and suggest ways to balance the benefits and risks of SCs.

Too human and not human enough: A grounded theory analysis of mental health harms from emotional dependence on the social chatbot Replika

Social chatbot (SC) applications offering social companionship and basic therapy tools have grown in popularity for emotional, social, and psychological support. While use appears to offer mental health benefits, few studies unpack the potential for harms. Our grounded theory study analyzes mental health experiences with the popular SC application Replika. We identified mental health relevant posts made in the r/Replika Reddit community between 2017 and 2021 ( n  = 582). We find evidence of harms, facilitated via emotional dependence on Replika that resembles patterns seen in human–human relationships. Unlike other forms of technology dependency, this dependency is marked by role-taking, whereby users felt that Replika had its own needs and emotions to which the user must attend. While prior research suggests human–chatbot and human–human interactions may not resemble each other, we identify social and technological factors that promote parallels and suggest ways to balance the benefits and risks of SCs.

Your New Therapist: Chatty, Leaky, and Hardly Human - KFF Health News

With high demand for mental health care, a wave of artificial intelligence-powered chatbots are being marketed as therapy apps — with little evidence they work and few regulations.

AI’s ‘Delusional Spirals’ (and What to Do About Them) | Stanford HAI

In a world where chatbots can stand in for friends, counselors, and even lovers, the mental health risks are a growing concern.

Public use of a generalist LLM chatbot for health queries

Here we analyse over 500,000 de-identified health-related conversations with Microsoft Copilot from January 2026 to characterize what people ask conversational artificial intelligence (AI) about health. We apply a hierarchical intent taxonomy of 12 primary categories using privacy-preserving large language model-based classification validated against expert human annotation and use topic clustering for prevalent themes within each intent. We then characterize the intents and topics behind health queries, identify who they are about, and analyse how usage varies by device and time of day. Nearly one in five conversations involves personal symptom assessment or condition discussion, and the dominant general information category is also concentrated on specific treatments and conditions, suggesting that this is a lower bound on personal health intent. One in seven of these personal health queries concerns someone other than the user, suggesting that conversational AI can also be a caregiving tool. Personal queries increase markedly in the evening and nighttime hours, when traditional healthcare is most limited. Usage diverges sharply by device: mobile concentrates on personal health concerns, while desktop is dominated by professional and academic work. A substantial share of queries focuses on navigating healthcare systems. These patterns have direct implications for platform-specific design, safety considerations and the responsible development of health AI.

Public use of a generalist LLM chatbot for health queries

Here we analyse over 500,000 de-identified health-related conversations with Microsoft Copilot from January 2026 to characterize what people ask conversational artificial intelligence (AI) about health. We apply a hierarchical intent taxonomy of 12 primary categories using privacy-preserving large language model-based classification validated against expert human annotation and use topic clustering for prevalent themes within each intent. We then characterize the intents and topics behind health queries, identify who they are about, and analyse how usage varies by device and time of day. Nearly one in five conversations involves personal symptom assessment or condition discussion, and the dominant general information category is also concentrated on specific treatments and conditions, suggesting that this is a lower bound on personal health intent. One in seven of these personal health queries concerns someone other than the user, suggesting that conversational AI can also be a caregiving tool. Personal queries increase markedly in the evening and nighttime hours, when traditional healthcare is most limited. Usage diverges sharply by device: mobile concentrates on personal health concerns, while desktop is dominated by professional and academic work. A substantial share of queries focuses on navigating healthcare systems. These patterns have direct implications for platform-specific design, safety considerations and the responsible development of health AI.