Why Should I Trust You?

Trust & Safety Library - Trust & Safety Professional Association

Welcome to the Trust & Safety Library! We use this space to collect articles, blog posts, journal articles, lectures, podcasts, and websites that trust and safety professionals may find useful in developing policies, supporting moderators, building systems to detect violations, and generally deepening their practice. We welcome your submissions and feedback. This project was initially

Why we don’t really know what the public thinks about science

Measuring trust isn’t enough. Furthering knowledge about the institutions and norms of science is the best way to build credibility.

Have people stopped trusting science? The data tell a surprising story

Some say there’s a global crisis of trust — but research reveals where the real problems lie.

Who Can You Trust?

Reprint: R1403K Success in business unquestionably requires some willingness to cooperate through having faith in others. The question is how much faith and in whom? Decades of scientific research show that people’s accuracy in deciding if another can be trusted tends to be only slightly better than chance. But this isn’t because trustworthiness is completely unpredictable. It’s because the guidelines most of us use to make these predictions are flawed. We place too much emphasis on reputation and perceived confidence, ignoring the fact that human behavior is always sensitive to context and can often be better assessed by our own intuition. So when your company’s money and resources are on the line, how can you do a better job of gauging trustworthiness and thereby improve your likelihood of success? This article draws on emerging research to show how trustworthiness works and offers four points to keep in mind the next time you’re deciding whether or not to do business with a new partner: Integrity can vary, power does corrupt, confidence often masks incompetence, and it’s OK to trust your gut.

Can we measure trust in scientific publications? - LSE Impact

Jonathon Alexis Coates outlines how a constellation of static and dynamic indicators could provide a means for assessing the trustworthiness of published research

The Evolution of Trust

an interactive guide to the game theory of why & how we trust each other

Rethinking Trust

Reprint: R0906H Will we ever learn? We’d barely recovered from Enron and WorldCom before we faced the subprime mortgage meltdown and more scandals that shook our trust in businesspeople. Which raises the question: Do we trust too much? In this article, Stanford professor and social psychologist Kramer explores the reasons we trust so easily—and, often, so unwisely. He explains that genetics and childhood learning make us predisposed to trust and that it’s been a good survival mechanism. That said, our willingness to trust makes us vulnerable. Our sense of trust kicks in on remarkably simple cues, such as when people look like us or are part of our social group. We also rely on third parties to verify the character of others, sometimes to our detriment (as the victims of Bernard Madoff learned). Add in our illusions of invulnerability and our tendencies to see what we want to see and to overestimate our own judgment, and the bottom line is that we’re often easily fooled. We need to develop tempered trust. For those who trust too much, that means reading cues better; for the distrustful, it means developing more receptive behaviors. Everyone should start with small acts of trust that encourage reciprocity and build up. Having a hedge against potential abuses also helps. Hollywood scriptwriters, for instance, register their treatments with the Writers Guild of America to prevent their ideas from being stolen by the executives they pitch. To attract the right relationships, people must strongly signal their own honesty, proactively allay concerns, and, if their trust is abused, retaliate. Trusting individuals in certain roles, which essentially means trusting the system that selects and trains them, also works but isn’t foolproof. And don’t count on due diligence alone for protection; constant vigilance is needed to make sure the landscape hasn’t changed.

Guest Post — Restoring Trust in Science: What Would Make a Difference? - The Scholarly Kitchen

Today's guest post asserts that trust won’t be restored by "better messaging" alone, but via better incentives, more disciplined public communication, and really listening to the people who have walked away from us.

Show your work: The new terms for trust in journalism - PressThink

The transparency movement has finally come of age. Power has shifted to the users. Their trust has to be earned in different ways now.

Why I don’t trust most human-AI interaction experimental research – Jason Collins blog

Behavioural economics, data science and artificial intelligence.

Don't Just Fact-Check Misinformation. First, Understand The Value It Holds. A Conversation w Researchers Michael Simeone & Kristy Roschke

Podcast Episode · Why Should I Trust You? · June 25 · 1h 7m

Nature of Trust

The Nature of Trust Project is a collaboration between Biomimicry for Social Innovation (BSI) and Biomimicry 3.8 that combines biological research with real-world application to discover new models for social innovation using nature’s best strategies for building trust. Working alongside leaders in health equity and social change, the project explored how trust functions in living systems—and what those insights reveal for building stronger human relationships, organizations, and communities.

How to know if you can trust an AI’s answer to your question

One Google response asked for my medical history. Another answered a personal health question without asking who I was. Both replies came across as authoritative advice.

How to know if you can trust an AI’s answer to your question

One Google response asked for my medical history. Another answered a personal health question without asking who I was. Both replies came across as authoritative advice.

On Trust Infrastructure Trust underpins civilisation. It expands the scope and complexity of the pursuits within our collective reach by allowing us to act as a…