Interviewing is easy, right? Anyone can do it… but few do it well enough to unlock the benefits and insights that interviewing users and customers can yield. In this new and updated edition of the acclaimed classic Interviewing Users, Steve Portigal quickly and effectively dispels the myth that interviewing is trivial. He shows how research studies and logistics can be used to determine concrete goals for a business and takes the reader on a detailed journey into the specifics of interviewing techniques, best practices, fieldwork, documentation, and how to make sense of uncovered data. Then Steve takes the process even further—showing the methods and details behind asking questions—from the words themselves to the interviewer’s actions and how they influence an interview. There is even a chapter on making sure that information gleaned from the research study is used by the business in such a way to make it impactful and worthwhile. Oh, and for good measure he throws in information about Research Operations. Everyone will get something from this book. But beyond the requisite information, it’s simply a good read. And if you want another good read with stories galore, pick up Steve’s other book Doorbells, Danger, and Dead Batteries. Who Should Read This Book? Anyone and everyone who is interested in finding out what makes their business tick, i.e., who their users are. Anyone and everyone who wants to learn how to interview and listen to people. Anyone and everyone, including CEOs, user researchers, designers, engineers, marketers, product managers, strategists, interviewers, and you. Available from Audible and other major audiobook sellers.
Lecture 16 - How to Run a User Interview (Emmett Shear)
Contextual Inquiry: Inspire Design by Observing and Interviewing Users in Their Context
Through observation and collaborative interpretation, contextual inquiry uncovers hidden insights about customer’s work that may not be available through other research methods.
Establishing a weekly user interview routine - Jonnie Hallman (@destroytoday)
For the first time in years, I start performing user interviews again, and remember how valuable they can be.
The Interview Question Bank for Engineering Managers
Organised by theme, and every question comes with a short thinking prompt
The Steve Ballmer Interview
The Last Technical Interview
Today we will pour one out for the vaunted technical interview process, which is on its last leg. And we’ll talk a little about what’s…
The Last Technical Interview
Today we will pour one out for the vaunted technical interview process, which is on its last leg. And we’ll talk a little about what’s…
Howtown
How Not to Interview (Interesting People)
As a photographer who is primarily a writer, I like reading about photography so I can learn from those who create. I do that by reading photo magazines and listening to podcasts. One such magazine…
Why we built the Journal of Research on Research and what it cost us - LSE Impact
Gemma Derrick, Bart Penders, Serge Horbach & Tony Ross-Hellauer reflect on the choices, challenges & compromises of launching the Journal of Research on Research
The Conversation: In-depth analysis, research, news and ideas from leading academics and researchers.
Curated by professional editors, The Conversation offers informed commentary and debate on the issues affecting our world. Plus a Plain English guide to the latest developments and discoveries from the university and research sector.
Why good non-techie user documentation is vital for a wider embrace of the ATmosphere - Debbie's Blatherings - by Debbie Ridpath Ohi
Plus tips on writing good user documentation
Research Questions Are Not Interview Questions — Mule Design
You can’t ask what you want to know
Reversing the technical interview
If you want to get a job as a software witch, you’re going to have to pass a whiteboard interview. We all do them, as engineers–often as a part of our morning ritual, along with arranging a beautiful grid of xterms across the astral plane, and compulsively running ls in every nearby directory–just in case things have shifted during the night–the incorporeal equivalent of rummaging through that drawer in the back of the kitchen where we stash odd flanges, screwdrivers, and the strangely specific plastic bits: the accessories, those long-estranged black sheep of the families of our household appliances, their original purpose now forgotten, perhaps never known, but which we are bound to care for nonetheless. I’d like to walk you through a common interview question: reversing a linked list.
How Small Stories Solve Big Problems with Ellie Snowden | Ep. #021