Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.
Contextual Inquiry: Inspire Design by Observing and Interviewing Users in Their Context
Through observation and collaborative interpretation, contextual inquiry uncovers hidden insights about customer’s work that may not be available through other research methods.
Gas Town’s Agent Patterns, Design Bottlenecks, and Vibecoding at Scale
On agent orchestration patterns, why design and critical thinking are the new bottlenecks, and whether we should let go of looking at code
Gas Town’s Agent Patterns, Design Bottlenecks, and Vibecoding at Scale
On agent orchestration patterns, why design and critical thinking are the new bottlenecks, and whether we should let go of looking at code
Thinking in Triplicate — Mule Design
To align design and business, visualize the shared narratives
Three Group Travel Services Aim To Make Remote Work Effortless
The recent popularity around remote work has resulted in a slew of services aiming to target new adopters of the lifestyle. Three companies in particular are bringing the concept of group travel experiences to the realm of remote work.
Good UX: What I Learned While Working in Restaurants
Good UX has great customer service at its base. Restaurants provide many instructive examples for designers.
Architectural mismatch: why reuse is so hard
Why isn't there more progress toward building systems from existing parts? One answer is that the assumptions of the parts about their intended environment are implicit and either don't match the actual environment or conflict with those of other parts. The authors explore these problems in the context of their own experience with a compositional approach.<>
What's new in Orchestra: MCP, Braintrust (0.0.26)
Introducing an MCP Adapter for Orchestra agents
The Orchestra of All Things: Sampling Your Environment
Learn how sampling your environment can add texture, narrative depth, and a personal touch to the music you create, and try it for yourself with Ableton Note.
Built by Designers: No Explanation Needed
Designers now turn ideas into working products. Explore a curated collection of apps, tools, websites, and experiments designed, built, and shipped by designers.
Embodied Experience Design: Thinking Through Tree Apprecation
Bringing together place-based technologies, embodied experience and trees
Design Sprints
A structured, time-boxed process for rapidly exploring problems, generating ideas, and validating solutions with real users.
German UPA | Berufsverband für User Experience Professionals
Der Berufsverband für UX-Professionals in Deutschland: Veranstaltungen, Konferenzen & Austausch zu User Experience und Usability
Design From the Margins
In an age of virtual connectivity and increased reliance on the internet for daily functions, including by marginalized groups, can companies and technologists reframe their features or standards to support the most marginalized users’ needs? Can the modes of resilience within digital spaces from some of the most marginalized groups be listened to, learned from, and centered when creating technology? Design from the Margins (DFM), a design process that centers the most impacted and marginalized users from ideation to production, pushes the notion that not only is this something that can and must be done, but also that it is highly beneficial for all users and companies. For this to happen, consumer interest conversations need to be framed outside the “biggest use case” scenarios and United States and European Union-centrisms and refocused on the cases often left in the margins: the decentered cases. This report outlines how the DFM method can be used to build our most well-known and relied-upon technologies for decentered cases (often deemed “edge cases” which is atypical or less common use case for a product) from the beginning of the design process, rather than retrofitting them post-deployment to cater to communities with what are perceived to be extra needs.
