Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.
Contextual Inquiry: Inspire Design by Observing and Interviewing Users in Their Context
Through observation and collaborative interpretation, contextual inquiry uncovers hidden insights about customer’s work that may not be available through other research methods.
Gas Town’s Agent Patterns, Design Bottlenecks, and Vibecoding at Scale
On agent orchestration patterns, why design and critical thinking are the new bottlenecks, and whether we should let go of looking at code
Gas Town’s Agent Patterns, Design Bottlenecks, and Vibecoding at Scale
On agent orchestration patterns, why design and critical thinking are the new bottlenecks, and whether we should let go of looking at code
Thinking in Triplicate — Mule Design
To align design and business, visualize the shared narratives
Architectural mismatch: why reuse is so hard
Why isn't there more progress toward building systems from existing parts? One answer is that the assumptions of the parts about their intended environment are implicit and either don't match the actual environment or conflict with those of other parts. The authors explore these problems in the context of their own experience with a compositional approach.<>
What's new in Orchestra: MCP, Braintrust (0.0.26)
Introducing an MCP Adapter for Orchestra agents
Embodied Experience Design: Thinking Through Tree Apprecation
Bringing together place-based technologies, embodied experience and trees
German UPA | Berufsverband für User Experience Professionals
Der Berufsverband für UX-Professionals in Deutschland: Veranstaltungen, Konferenzen & Austausch zu User Experience und Usability
Design From the Margins
In an age of virtual connectivity and increased reliance on the internet for daily functions, including by marginalized groups, can companies and technologists reframe their features or standards to support the most marginalized users’ needs? Can the modes of resilience within digital spaces from some of the most marginalized groups be listened to, learned from, and centered when creating technology? Design from the Margins (DFM), a design process that centers the most impacted and marginalized users from ideation to production, pushes the notion that not only is this something that can and must be done, but also that it is highly beneficial for all users and companies. For this to happen, consumer interest conversations need to be framed outside the “biggest use case” scenarios and United States and European Union-centrisms and refocused on the cases often left in the margins: the decentered cases. This report outlines how the DFM method can be used to build our most well-known and relied-upon technologies for decentered cases (often deemed “edge cases” which is atypical or less common use case for a product) from the beginning of the design process, rather than retrofitting them post-deployment to cater to communities with what are perceived to be extra needs.
The book — Good Services
“This book is long overdue. It will become a must-read for the service design community, but this book is also for everyone working with services”
Introducing AX: Why Agent Experience Matters
As builders, we need to start focusing on AX or “agent experience” — the holistic experience AI Agents will have as the user of a product or platform.
Future backcasting | Service Design Tools
From the future to the present to understand how our today's actions affect our tomorrow, and gain design inspirations.
Welcome to the Relational Design Lab | LX Cast | 19 comments
Today I am VERY excited to share with all of you about my new home, Relational Design Lab! This R&D studio brings together a number of projects and will, I hope, grow to encompass many more. I imagine this lab as a gathering place for curious people who want to think about systems, and not in the typical mechanistic way they are described and implemented in technology. Instead, we'll feel into living systems, fractal ways of being, where the how is as important as the what. Over time, I hope the Lab will be a home or a waypoint for designers, researchers, community organizations, artists, storytellers, and technologists to explore togetherness together. Our 'theory of change' focuses on paradigm shift. Big change takes practice and possibility. Paradoxically, paradigm shift is a result of many small changes and repetitions in our behaviour and belief systems. We embrace emergence, mutual support, collective practice, and storytelling. One thing feels pretty clear, we need technology that is designed in solidarity with mutual care, does not depend on the whims of big corporations or its surveillance, and is joyful to use. To live in this reality, we also need to consider how business, funding, governance, scale, and context affect our work. We need embodied ways of knowing and sharing knowledge alongside our technical reasoning. And we need to face the reality of the consequences of our actions and those of our ancestors. This is not a project that aims to solve all the world's problems, but instead, to nurture the capacity for doing things together. We support and practice responding with curiosity and care, not with answers or attachment to ideals that no longer make sense amid collapsing systems. We are not "hiring" for this project now but there are many ways to get involved and would welcome opportunities to collaborate. Some of the projects we're holding include Folk Tech, Spacious, SEED Founding, and Relational Source License. We're also developing a very cool workshop process to help other organizations explore relational design through a community-driven futurism process. As ecosystem supporters, we are developing relationships with many aligned groups and projects as well. There will be more communications coming! If this all sounds like something you would like to support, contribute to, keep track of, or develop relationship with, for now you can subscribe to our calendar here https://lnkd.in/gPRFW7zC and message me directly! | 19 comments on LinkedIn
Context Engineering | Meetup
"Context engineering is the delicate art and science of filling the context window with just the right information for the next step" - Andrej KarpathyLearn about tools, frameworks, and code that is in service of context engineering from practitioners in this space.Dive into the set of strategies fo
