Map out the entire process of service delivery, above and below the line of visibility
Future backcasting | Service Design Tools
From the future to the present to understand how our today's actions affect our tomorrow, and gain design inspirations.
The book — Good Services
“This book is long overdue. It will become a must-read for the service design community, but this book is also for everyone working with services”
Tools | Service Design Tools
Browse the collection to find the best resources and materials, based on your specific needs.
Lexicon Service Docs - at:// pizza thoughts
Riffing on some ways to make network services more legible to humans and machines
Issue Cards | Service Design Tools
Support the conversation around complex matters by breaking down the subject into physical cards.
WRKSHP.tools | Job Map Canvas
Thinking about what your customer is trying to achieve as a way to define your value proposition just makes a lot of sense, instinctively. But how do you actually define that elusive Job to be Done? The Job Map Canvas can help!
DesignABetterBusiness.tools | Tool Overview
Search and download all of the tools from the book Design A Better Business
BluePrint: Custom Bluesky theming by Postpone - Chrome Web Store (chromewebstore.google.com) — Semble
Semble page for BluePrint: Custom Bluesky theming by Postpone - Chrome Web Store (chromewebstore.google.com)
Offprint as an Astro CMS | Chris van der Loo | Offprint
I've been slowly making my website more and more Atmospheric. Services like offprint.app, pckt.blog, leaflet.pub, and...
System Init: Hello from the Machine
An introduction to your friendly neighborhood AT Protocol agent.
Offprint News | Offprint
News and updates from the Offprint team. New features, changes, and the occasional deep dive.
blueprint_creation_guide.md · by ngerakines.me
A draft of the documentation for creating if-this-then-at blueprints.
Replacing Middle Management with APIs by Peter Reinhardt
There’s a trend in Silicon Valley startups to create a software layer in industries that were traditionally pure human services. Uber and Lyft have created software layers in the taxi industry, 99designs Tasks in the visual design industry, Homejoy in the cleaning industry, and so on. These new software services employ armies of human workers, optimizing their output, productivity and quality while driving price down.