Good UX has great customer service at its base. Restaurants provide many instructive examples for designers.
The book — Good Services
“This book is long overdue. It will become a must-read for the service design community, but this book is also for everyone working with services”
The Customer Discovery Handbook
This is a practioner's guide to conducting design research on personas, needfinding, value, and usability.
Designing for Developers: Key Takeaways from a Founder Dinner
Since moving back to San Francisco at the beginning of last year, I’ve been hosting regular founder dinners. Last night, I hosted a…
Free tool download: Customer Discovery Toolkit
The Design Gym's favorite discovery tools from 10+ years of helping organizations design and deliver better customer and employee experiences
Design
Find the latest Design news from Fast company. See related business and technology articles, photos, slideshows and videos.
Orchestrating Experiences By Chris Risdon & Patrick Quattlebaum
Create seamless customer experiences in complex environments with Orchestrating Experiences. Learn collaborative design strategies for tackling multi-channel challenges.
Unintuitive Things I’ve Learned about Management (Part 1)
I first started managing people seven years ago, three years after I graduated and got my first design job. At the time, I was woefully…
How to Talk to Customers: 5 Lessons to Improve Communications
Whether you call them product owner, evangelist, or community manager, every company should have someone talking to their customers regularly. They should be the goto for any "What-Ifs” and “I wonders” from the product team.
DesignABetterBusiness.tools | Tool Overview
Search and download all of the tools from the book Design A Better Business
A practical guide to frontend System Design
Sam, a passionate frontend developer, had been in the job market for what felt like...
Restaurants, Please Stop Using AI-Generated Photos of Your Food
AI-generated food photos and menus are creeping into restaurants, but the uncanny images, mangled descriptions, and synthetic polish come at a cost: diners’ trust. When it comes to selling food, even an imperfect photo can be far more appetizing when it’s unmistakably real.
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Restaurants face backlash over AI-generated food photos
AI is turning restaurant menus into nightmare fuel.
Q&A: Can non-technical product managers be successful? - The Intercom Blog
Being a great product manager isn't about past experience. It comes down to understanding customer problems and how teams work, and great communication.
Built by Designers: No Explanation Needed
Designers now turn ideas into working products. Explore a curated collection of apps, tools, websites, and experiments designed, built, and shipped by designers.
German UPA | Berufsverband für User Experience Professionals
Der Berufsverband für UX-Professionals in Deutschland: Veranstaltungen, Konferenzen & Austausch zu User Experience und Usability