When to Use Which User-Experience Research Methods

Contextual Inquiry: Inspire Design by Observing and Interviewing Users in Their Context

Through observation and collaborative interpretation, contextual inquiry uncovers hidden insights about customer’s work that may not be available through other research methods.

Mental Models and User Experience Design

What users believe they know about a user interface impacts how they use it. Mismatched mental models are common, especially with designs that try something new.

(PDF) Building a Conceptual Framework: Philosophy, Definitions, and Procedure

PDF | In this paper the author proposes a new qualitative method for building conceptual frameworks for phenomena that are linked to multidisciplinary... | Find, read and cite all the research you need on ResearchGate

User Behavior Tracking - Techniques, Tools & Best Practices

User behavior tracking is the process of collecting and analyzing data on how users interact with your app or website.

The Customer Discovery Handbook

This is a practioner's guide to conducting design research on personas, needfinding, value, and usability.

From cultures to aesthetics between Asian and Western UX design

Since I moved to Europe from Asia and used to work for European company from Asia. I feel like I have to discuss the topic of design aesthetics, cultural influences and user behaviours.

10 Usability Heuristics for User Interface Design

Jakob Nielsen's 10 general principles for interaction design. They are called "heuristics" because they are broad rules of thumb and not specific usability guidelines.

Design for Real Life

You can't always predict who will use your products, or what emotional state they'll be in when they do. But by identifying stress cases and designing with compassion, you'll create experiences that support more of your users, more of the time.

Document Analysis as a Qualitative Research Method

This article examines the function of documents as a data source in qualitative research and discusses document analysis procedure in the context of actual research experiences. Targeted to research novices, the article takes a nuts‐and‐bolts approach to document analysis. It describes the nature and forms of documents, outlines the advantages and limitations of document analysis, and offers specific examples of the use of documents in the research process. The application of document analysis to a grounded theory study is illustrated.

User Onboarding | Onboarding UX Patterns | UserOnboard | User Onboarding

Find inspiration in how others are approaching the same user onboarding design practices that you're currently facing!

Field Experimentation in Marketing Research

Despite increasing efforts to encourage the adoption of field experiments in marketing research (e.g., Campbell 1969 ; Cialdini 1980 ; Li et al. 2015 ), the majority of scholars continue to rely primarily on laboratory studies ( Cialdini 2009 ). For example, of the 50 articles published in Journal of Marketing Research in 2013, only three (6%) were based on field experiments. The goal of this article is to motivate a methodological shift in marketing research and increase the proportion of empirical findings obtained using field experiments. The author begins by making a case for field experiments and offers a description of their defining features. She then demonstrates the unique value that field experiments can offer and concludes with a discussion of key considerations that researchers should be mindful of when designing, planning, and running field experiments.

German UPA | Berufsverband für User Experience Professionals

Der Berufsverband für UX-Professionals in Deutschland: Veranstaltungen, Konferenzen & Austausch zu User Experience und Usability

High-Tech Anthropology® Process Tour

Come learn about the benefits of observing end users, creating and mapping personas, and assessing iterative designs. Additionally, see the other tools we use and visuals we create to capture and distill information that will help us mitigate the risk of a failed end product. These steps build the foundation for user-friendly designs tailored to target persona(s) – for products that are actually adopted (and even enJOYed!) rather than tossed to the side or treated like paperweights.  

(PDF) The sensemaking process and leverage points for analyst technology as identified through cognitive task analysis

PDF | On Jan 1, 2005, P. Pirolli and others published The sensemaking process and leverage points for analyst technology as identified through cognitive task analysis | Find, read and cite all the research you need on ResearchGate

An introduction to radical participatory design: decolonising participatory design processes

Outside of community-led design projects, most participatory design processes initiated by a company or organisation maintain or even strengthen power imbalances between the design organisation and the community on whose purported behalf they are designing, further increasing the absencing experience. Radical participatory design (RPD) is a radically relational answer to the coloniality inherent in participatory design where the community members’ disappointment is greater due to the greater expectations and presencing potential of a ‘participatory design’ process. We introduce the term RPD to show how research and design processes can be truly participatory to the root or core. Instead of treating participatory design as a method, a way of conducting a method, or a methodology, we introduce RPD as a meta-methodology, a way of doing any methodology. We explicitly describe what participation means and compare and contrast design processes based on the amount of participation, creating a typology of participation. We introduce ‘designer as community member’, ‘community member as designer,’ and ‘community member as facilitator’ models and provide characteristics for the meta-methodology of RPD.