Collective behavior provides a framework for understanding how the actions and properties of groups emerge from the way individuals generate and share information. In humans, information flows were initially shaped by natural selection yet are increasingly structured by emerging communication technologies. Our larger, more complex social networks now transfer high-fidelity information over vast distances at low cost. The digital age and the rise of social media have accelerated changes to our social systems, with poorly understood functional consequences. This gap in our knowledge represents a principal challenge to scientific progress, democracy, and actions to address global crises. We argue that the study of collective behavior must rise to a “crisis discipline” just as medicine, conservation, and climate science have, with a focus on providing actionable insight to policymakers and regulators for the stewardship of social systems.
Positech@CSCW2026
People care about climate change, injustice, and humanitarian crises. The challenge is not apathy but capacity: sustained engagement with large-scale problems is psychologically costly, and social media architecture often amplifies awareness while providing few pathways to meaningful action.
How Online Mobs Act Like Flocks Of Birds
A growing body of research suggests human behavior on social media is strikingly similar to collective behavior in nature.
Social media is a gnarly coordination problem we need to decompose - a warm space
How large language models can reshape collective intelligence
Collective intelligence underpins the success of groups, organizations, markets and societies. Through distributed cognition and coordination, collectives can achieve outcomes that exceed the capabilities of individuals—even experts—resulting in improved accuracy and novel capabilities. Often, collective intelligence is supported by information technology, such as online prediction markets that elicit the ‘wisdom of crowds’, online forums that structure collective deliberation or digital platforms that crowdsource knowledge from the public. Large language models, however, are transforming how information is aggregated, accessed and transmitted online. Here we focus on the unique opportunities and challenges this transformation poses for collective intelligence. We bring together interdisciplinary perspectives from industry and academia to identify potential benefits, risks, policy-relevant considerations and open research questions, culminating in a call for a closer examination of how large language models affect humans’ ability to collectively tackle complex problems.
A Network Approach to Investigate the Dynamics of Individual and Collective Beliefs: Advances and Applications of the BENDING Model
Changing entrenched beliefs to alter people’s behavior and increase societal welfare has been at the forefront of behavioral-science research, but with limited success. Here, we propose a new framework of characterizing beliefs as a multidimensional system of interdependent mental representations across three cognitive structures (e.g., beliefs, evidence, and perceived norms) that are dynamically influenced by complex informational landscapes: the BENDING (Beliefs, Evidence, Norms, Dynamic Information Networked Graphs) model. This account of individual and collective beliefs helps explain beliefs’ resilience to interventions and suggests that a promising avenue for increasing the effectiveness of misinformation-reduction efforts might involve graph-based representations of communities’ belief systems. This framework also opens new avenues for future research with meaningful implications for some of the most critical challenges facing modern society, from the climate crisis to pandemic preparedness.
(PDF) Algorithmically Mediating Communication to Enhance Collective Decision-Making in Online Social Networks
PDF | Many collective decision-making contexts involve communication among group members. Sometimes this communication helps the collective reach an... | Find, read and cite all the research you need on ResearchGate
Systems of Global Governance in the Era of Human-Machine Convergence
Technology is increasingly shaping our social structures and is becoming a driving force in altering human biology. Besides, human activities already proved to have a significant impact on the Earth system which in turn generates complex feedback loops between social and ecological systems. Furthermore, since our species evolved relatively fast from small groups of hunter-gatherers to large and technology-intensive urban agglomerations, it is not a surprise that the major institutions of human society are no longer fit to cope with the present complexity. In this note we draw foundational parallelisms between neurophysiological systems and ICT-enabled social systems, discussing how frameworks rooted in biology and physics could provide heuristic value in the design of evolutionary systems relevant to politics and economics. In this regard we highlight how the governance of emerging technology (i.e. nanotechnology, biotechnology, information technology, and cognitive science), and the one of climate change both presently confront us with a number of connected challenges. In particular: historically high level of inequality; the co-existence of growing multipolar cultural systems in an unprecedentedly connected world; the unlikely reaching of the institutional agreements required to deviate abnormal trajectories of development. We argue that wise general solutions to such interrelated issues should embed the deep understanding of how to elicit mutual incentives in the socio-economic subsystems of Earth system in order to jointly concur to a global utility function (e.g. avoiding the reach of planetary boundaries and widespread social unrest). We leave some open questions on how techno-social systems can effectively learn and adapt with respect to our understanding of geopolitical complexity.
Social Media Is Now Parasocial Media
When practitioners used the term “social media” to describe the internet tools that emerged in the mid-aughts, they were giving a name to the kinds of platforms and protocols that allowed people to socialize with friends and communities of interest by using digital technologies. Twenty years later, users of social media are far more likely to scroll than post – and the content that they consume is often strategically produced and algorithmically curated. In this essay, I argue that the very essence of social media has changed. To more effectively interrogate what we are witnessing, we need to stop presuming that these tools are “social media” and begin recognizing that they are now “parasocial media.” Doing so raises new questions about digitally mediated sociality, not to mention the politics and governance of these platforms.
Human social sensing is an untapped resource for computational social science
The ability to ‘sense’ the social environment and thereby to understand the thoughts and actions of others allows humans to fit into their social worlds, communicate and cooperate, and learn from others’ experiences. Here we argue that, through the lens of computational social science, this ability can be used to advance research into human sociality. When strategically selected to represent a specific population of interest, human social sensors can help to describe and predict societal trends. In addition, their reports of how they experience their social worlds can help to build models of social dynamics that are constrained by the empirical reality of human social systems.
Shifts in U.S. Social Media Use, 2020–2024: Decline, Fragmentation, and Enduring Polarization
The social media ecosystem appears to be in flux. Twitter’s rebranding to X has come to symbolize a broader reorganization of online publics – political reshuffling, user attrition, and uncertainty over the role of legacy platforms. Simultaneously, the shift from text-based, networked feeds toward algorithmically curated, short-form video has accelerated, with TikTok setting the pace for the wider ecosystem [18, 14, 16]. At the same time, everyday communication increasingly migrates from large, open networks to semi-private spaces such as group chats and messaging apps. Commentators describe a digital public sphere in transition: smaller, more fragmented, less dominated by traditional social networking sites, and rise of more broadcast-oriented forms of media – with some even suggesting that we are seeing the beginning of the end of the social media era.
The network science of collective intelligence
In the last few years, breakthroughs in computational and experimental techniques have produced several key discoveries in the science of networks and human collective intelligence. This review presents the latest scientific findings from two key fields of research: collective problem-solving and the wisdom of the crowd. I demonstrate the core theoretical tensions separating these research traditions and show how recent findings offer a new synthesis for understanding how network dynamics alter collective intelligence, both positively and negatively.
Digital Social Norm Enforcement: Online Firestorms in Social Media
Actors of public interest today have to fear the adverse impact that stems from social media platforms. Any controversial behavior may promptly trigger temporal, but potentially devastating storms of emotional and aggressive outrage, so called online firestorms. Popular targets of online firestorms are companies, politicians, celebrities, media, academics and many more. This article introduces social norm theory to understand online aggression in a social-political online setting, challenging the popular assumption that online anonymity is one of the principle factors that promotes aggression. We underpin this social norm view by analyzing a major social media platform concerned with public affairs over a period of three years entailing 532,197 comments on 1,612 online petitions. Results show that in the context of online firestorms, non-anonymous individuals are more aggressive compared to anonymous individuals. This effect is reinforced if selective incentives are present and if aggressors are intrinsically motivated.
Digital Social Norm Enforcement: Online Firestorms in Social Media
Actors of public interest today have to fear the adverse impact that stems from social media platforms. Any controversial behavior may promptly trigger temporal, but potentially devastating storms of emotional and aggressive outrage, so called online firestorms. Popular targets of online firestorms are companies, politicians, celebrities, media, academics and many more. This article introduces social norm theory to understand online aggression in a social-political online setting, challenging the popular assumption that online anonymity is one of the principle factors that promotes aggression. We underpin this social norm view by analyzing a major social media platform concerned with public affairs over a period of three years entailing 532,197 comments on 1,612 online petitions. Results show that in the context of online firestorms, non-anonymous individuals are more aggressive compared to anonymous individuals. This effect is reinforced if selective incentives are present and if aggressors are intrinsically motivated.
Towards a Post-Social Media Studies
For two decades, "social media" has been the master lens through which scholars have understood digital communication—an era defined by user-generated content, networked publics, and participatory culture. That era is drawing to a close. This paper argues that three interrelated dynamics are dissolving the social media paradigm: an algorithmic shift from social-graph-based to interest-based recommendation, which is remaking the active "user" into a passive "viewer"; the generative AI revolution, which is replacing user-generated content with synthetic media and decoupling platforms from any dependence on human participation; and an exodus from public platforms toward private, closed spaces. Together, these dynamics are giving rise to three distinct post-social formations: algorithmically governed broadcasting platforms, semi-private spheres and micro-communities, and AI-mediated communication as a new media form in its own right. Understanding this transformation demands a fundamental reorientation of the field—new conceptual tools that move beyond networked publics and participatory culture, new methods suited to synthetic and ephemeral media environments, and renewed attention to the political stakes of communication systems that no longer require human participation.
Towards a Post-Social Media Studies
For two decades, "social media" has been the master lens through which scholars have understood digital communication—an era defined by user-generated content, networked publics, and participatory culture. That era is drawing to a close. This paper argues that three interrelated dynamics are dissolving the social media paradigm: an algorithmic shift from social-graph-based to interest-based recommendation, which is remaking the active "user" into a passive "viewer"; the generative AI revolution, which is replacing user-generated content with synthetic media and decoupling platforms from any dependence on human participation; and an exodus from public platforms toward private, closed spaces. Together, these dynamics are giving rise to three distinct post-social formations: algorithmically governed broadcasting platforms, semi-private spheres and micro-communities, and AI-mediated communication as a new media form in its own right. Understanding this transformation demands a fundamental reorientation of the field—new conceptual tools that move beyond networked publics and participatory culture, new methods suited to synthetic and ephemeral media environments, and renewed attention to the political stakes of communication systems that no longer require human participation.
