A meaningful amount of people’s knowledge comes from their conversations with others. The amount people expect to learn predicts their interest in having a conversation (pretests 1 and 2), suggesting that the presumed information value of conversations guides decisions of whom to talk with. The results of seven experiments, however, suggest that people may systematically underestimate the informational benefit of conversation, creating a barrier to talking with—and hence learning from—others in daily life. Participants who were asked to talk with another person expected to learn significantly less from the conversation than they actually reported learning afterward, regardless of whether they had conversation prompts and whether they had the goal to learn (experiments 1 and 2). Undervaluing conversation does not stem from having systematically poor opinions of how much others know (experiment 3) but is instead related to the inherent uncertainty involved in conversation itself. Consequently, people underestimate learning to a lesser extent when uncertainty is reduced, as in a nonsocial context (surfing the web, experiment 4); when talking to an acquainted conversation partner (experiment 5); and after knowing the content of the conversation (experiment 6). Underestimating learning in conversation is distinct from underestimating other positive qualities in conversation, such as enjoyment (experiment 7). Misunderstanding how much can be learned in conversation could keep people from learning from others in daily life.
Not Learning from Others
We study social learning using experiments where two people independently learn relevant information and can share it to make accurate private decisions. Across three experiments, people are substantially less sensitive to information others discover than to equally-relevant information they discovered themselves. This holds when they must learn information from others through discussion; when the experimenter perfectly communicates the information; and even when participants observe others’ information with their own eyes. Our results therefore stem not from a failure to elicit information from others but a systematic tendency to underweight it relative to one’s own information. Our findings illustrate a powerful barrier to social learning that might underlie many documented cases of failure to learn from others.
Misplaced Divides? Discussing Political Disagreement With Strangers Can Be Unexpectedly Positive
Differences of opinion between people are common in everyday life, but discussing those differences openly in conversation may be unnecessarily rare. We report three experiments ( N = 1,264 U.S.-based adults) demonstrating that people’s interest in discussing important but potentially divisive topics is guided by their expectations about how positively the conversation will unfold, leaving them more interested in having a conversation with someone who agrees versus disagrees with them. People’s expectations about their conversations, however, were systematically miscalibrated such that people underestimated how positive these conversations would be—especially in cases of disagreement. Miscalibrated expectations stemmed from underestimating the degree of common ground that would emerge in conversation and from failing to appreciate the power of social forces in conversation that create social connection. Misunderstanding the outcomes of conversation could lead people to avoid discussing disagreements more often, creating a misplaced barrier to learning, social connection, free inquiry, and free expression.
Learning by Chatting? Investigating the Impact of Generative AI on Information Seeking and Learning
Generative AI (GenAI) tools offer increasing opportunities for augmenting human cognitive tasks. Among these tasks, information seeking is being rapidly reshaped by GenAI tools, with potentially profound implications for learning and knowledge acquisition. To investigate these implications, we conducted a between-subjects field experiment in which participants pursued informal learning by seeking information through either ChatGPT or Google Search over a span of 8 days. Using a daily diary protocol, we gathered in-situ data on their information-seeking processes. Our findings show that participants in the ChatGPT group experienced diminished agency in their information-seeking processes, as they offloaded much of the information selection to AI, and consequently experienced greater meta-cognitive load arising from this reduced sense of control. We further highlight two sources of distortion in information access when using ChatGPT: biases in ChatGPT outputs, particularly towards providing solution-oriented artifacts over principled knowledge; and systematic shifts in users' information-seeking behaviors, whereby the conversational and socially-oriented interaction paradigm of current GenAI tools may inadvertently reduce exploration of the broader knowledge space. As a result, on average, participants in the ChatGPT group had worse learning outcomes than those using Google, especially for higher-order critical learning. Our work suggests inherent tensions between offloading information seeking to AI and meaningful learning, and provides broader implications for understanding AI's risks to human cognition.
Learning by Chatting? Investigating the Impact of Generative AI on Information Seeking and Learning
Generative AI (GenAI) tools offer increasing opportunities for augmenting human cognitive tasks. Among these tasks, information seeking is being rapidly reshaped by GenAI tools, with potentially profound implications for learning and knowledge acquisition. To investigate these implications, we conducted a between-subjects field experiment in which participants pursued informal learning by seeking information through either ChatGPT or Google Search over a span of 8 days. Using a daily diary protocol, we gathered in-situ data on their information-seeking processes. Our findings show that participants in the ChatGPT group experienced diminished agency in their information-seeking processes, as they offloaded much of the information selection to AI, and consequently experienced greater meta-cognitive load arising from this reduced sense of control. We further highlight two sources of distortion in information access when using ChatGPT: biases in ChatGPT outputs, particularly towards providing solution-oriented artifacts over principled knowledge; and systematic shifts in users' information-seeking behaviors, whereby the conversational and socially-oriented interaction paradigm of current GenAI tools may inadvertently reduce exploration of the broader knowledge space. As a result, on average, participants in the ChatGPT group had worse learning outcomes than those using Google, especially for higher-order critical learning. Our work suggests inherent tensions between offloading information seeking to AI and meaningful learning, and provides broader implications for understanding AI's risks to human cognition.
Why sycophantic LLMs may imperil interactive norms between humans
Interactions with conversational AI are effortless by design—instant, compliant, and largely consequence-free. Human communication norms, by contrast, evolved under conditions of reciprocity and social accountability. We propose that repeated engagement with conversational AI systems may produce norm leakage: the cross-context carryover of instrumental communicative habits acquired in human–AI exchanges into subsequent human–human interaction. Emerging experimental evidence suggests short-term spillover effects on social judgment and behavior, including harsher evaluations, reduced cooperation, and diminished perceived humanness. Preliminary longitudinal findings are consistent with the possibility that such exposure may shape communicative habits over time, although the durability and real-world magnitude of these effects remain unclear. We further propose that sycophantic alignment may amplify norm leakage by reinforcing instrumental interaction styles. At stake, then, is the possibility that repeated engagement with highly compliant artificial agents could subtly influence users’ communicative expectations and interpersonal judgments.
Social-information seeking in development: The child as experimental psychologist
Research has established that children are “naive psychologists”, adept at understanding and navigating the social world from an early age. However, most of this work has focused on how children process information that they acquire incidentally, for example by passively observing others’ actions. Here, we draw on literature framing children as intuitive scientists, who actively seek information and test hypotheses, to propose a view of children as naive experimental psychologists. From this perspective, children play an active role in selecting and pursuing relevant social information (e.g., about agents’ goals, traits, or relationships), whereby their search strategies are influenced both by context and task demands, as well as their prior beliefs, concepts, and domain-specific naive theories. We argue that the particular challenges associated with learning and reasoning about other minds may necessitate that children leverage their active learning competences, and we outline how the social domain uniquely constrains and shapes the learning process. We review existing research on social-information seeking in children and adults, and identify directions for future research, emphasizing that children’s developing social cognition should be understood in terms of the active, exploratory role they take in learning about and participating in the social world.
Illusion of knowledge through Facebook news? Effects of snack news in a news feed on perceived knowledge, attitude strength, and willingness for discussions
Research indicates that using social network sites as a source for news increases perceived knowledge even if, objectively, people fail to acquire knowledge. This might result from the frequent repetition of topics in news posts caused by multiple news outlets posting about the same news topics and the algorithm that favors similar postings. These repeated encounters can have a positive effect on the perception of knowing more, even if actual learning hardly occurs. An experiment (N = 810, representative of German Internet users) tested these assumptions. Participants were assigned to one of four groups and received a news feed with no information, few news posts, many news posts, or a full-length news article. Results indicate that many news posts increased perceived knowledge that is not paralleled by a gain in factual knowledge. Perceived knowledge mediates effects of reading many news posts on more extreme attitudes and the willingness for discussions. Even if participants who read the news article gained factual knowledge, they did not feel more knowledgeable than participants who were exposed to a news feed containing news posts. The results emphasize the meaning of engaging with full news articles, both for learning facts and for more accurate knowledge assessments.
Social-Information Seeking in Development: The Child as Experimental Psychologist
Research has established that children are “naive psychologists,” adept at understanding and navigating the social world from an early age. However, most of this work has focused on how children process information that they acquire incidentally, for example, by passively observing others’ actions. Here, we draw on literature framing children as intuitive scientists who actively seek information and test hypotheses to propose a view of children as naive experimental psychologists. From this perspective, children play an active role in selecting and pursuing relevant social information (e.g., about agents’ goals, traits, or relationships), whereby their search strategies are influenced both by context and task demands, as well as their prior beliefs, concepts, and domain-specific naive theories. We argue that the particular challenges associated with learning and reasoning about other minds may necessitate that children leverage their active learning competences, and we outline how the social domain uniquely constrains and shapes the learning process. We review existing research on social-information seeking in children and adults and identify directions for future research, emphasizing that children’s developing social cognition should be understood in terms of the active, exploratory role they take in learning about and participating in the social world.
Undersociality: miscalibrated social cognition can inhibit social connection
A person’s well-being depends heavily on forming and maintaining positive relationships, but people can be reluctant to connect in ways that would create or strengthen relationships. Emerging research suggests that miscalibrated social cognition may create psychological barriers to connecting with others more often. Specifically, people may underestimate how positively others will respond to their own sociality across a variety of social actions, including engaging in conversation, expressing appreciation, and performing acts of kindness.
Act or Clarify? Modeling Sensitivity to Uncertainty and Cost in Communication
When deciding how to act under uncertainty, agents may choose to act to reduce uncertainty or they may act despite that uncertainty. In communicative settings, an important way of reducing uncertainty is by asking clarification questions (CQs). We predict that the decision to ask a CQ depends on both contextual uncertainty and the cost of alternative actions, and that these factors interact: uncertainty should matter most when acting incorrectly is costly. We formalize this interaction in a computational model based on expected regret: how much an agent stands to lose by acting now rather than with full information. We test these predictions in two experiments, one examining purely linguistic responses to questions and another extending to choices between clarification and non-linguistic action. Taken together, our results suggest a rational tradeoff: humans tend to seek clarification proportional to the risk of substantial loss when acting under uncertainty.
Texting a Random Stranger Better for Loneliness Than Talking to a Chatbot, Study Shows
A newly published study of how college students interact with chatbots and human strangers showed talking to a random person offers more connection than an LLM.
Reality Monitoring in Large Language Models: Self-Knowledge That Transforms with Conversation Memory
A conversational AI that cannot tell its own output from what a user said will treat its own mistakes as user-provided facts. In humans, this capacity is called reality monitoring, and its failures are linked to hallucinations, delusions, and confabulation, yet whether LLMs possess it remains untested. Here we show, across two experiments and six LLMs, that source attribution depends on how conversational memory is structured: ceiling accuracy for self-generated content under minimal memory demands reverses to a fragile external-item advantage once episodic delay removes that shortcut. Feedback exposes two failures: in some models, internal and external judgments swap; in others, accuracy improves while confidence decouples from correctness, dissociations invisible to existing benchmarks. Across models, this pattern implicates active, not aggregate, parameter count. This suggests that as AI systems take on autonomous, multi-turn roles, evaluating what they know is not enough: tracking where that knowledge came from may matter equally.
Experimental evidence of the effects of large language models versus web search on depth of learning
Abstract The effects of using large language models (LLMs) versus traditional web search on depth of learning are explored. A theory is proposed that when individuals learn about a topic from LLM syntheses, they risk developing shallower knowledge than when they learn through standard web search, even when the core facts in the results are the same. This shallower knowledge accrues from an inherent feature of LLMs—the presentation of results as summaries of vast arrays of information rather than individual search links—which inhibits users from actively discovering and synthesizing information sources themselves, as in traditional web search. Thus, when subsequently forming advice on the topic based on their search, those who learn from LLM syntheses (vs. traditional web links) feel less invested in forming their advice, and, more importantly, create advice that is sparser, less original, and ultimately less likely to be adopted by recipients. Results from seven online and laboratory experiments (n = 10,462) lend support for these predictions, and confirm, for example, that participants reported developing shallower knowledge from LLM summaries even when the results were augmented by real-time web links. Implications of the findings for recent research on the benefits and risks of LLMs, as well as limitations of the work, are discussed.
AI systems out-persuade expert humans
Many societal decisions are settled by contests of persuasion. Conversational AI is a powerful new entrant in these contests, but whether it can out-persuade skilled and highly incentivized humans has remained unclear. Here, in a series of four preregistered experiments (n = 18,978 conversations from 6,923 people), we pitted AI systems against a range of human persuaders, including laypeople, winners of a separately preregistered four-round online persuasion tournament, professional canvassers, and world championship debaters. We found that AI systems were reliably more persuasive than expert humans, even when expert humans chose their issues, researched in advance, underwent hours of live, structured practice, and were incentivized with £1,000 cash bonuses. In a follow-up study, AI's advantage persisted after experts received a coaching tool that let them practice against the AI that beat them, review their performance history, and see what AI would have said at key moments. We found converging evidence that AI's advantage stemmed from rapidly deploying larger quantities of information: after coaching, expert humans could tie an AI constrained to respond at human speeds and with human-length messages. In a final study, we show that AI's advantage extends to consequential real-world behavior: AI was nearly 3x more effective than professional canvassers from a UK fundraising firm at raising real-money donations to Save the Children. Together, these results establish that frontier AI systems out-persuade expert humans in conversation, with significant implications for political communication.
LLMs and people both learn to form conventions -- just not with each other
Humans align to one another in conversation -- adopting shared conventions that ease communication. We test whether LLMs form the same kinds of conventions in a multimodal communication game. Both humans and LLMs display evidence of convention-formation (increasing the accuracy and consistency of their turns while decreasing their length) when communicating in same-type dyads (humans with humans, AI with AI). However, heterogenous human-AI pairs fail -- suggesting differences in communicative tendencies. In Experiment 2, we ask whether LLMs can be induced to behave more like human conversants, by prompting them to produce superficially humanlike behavior. While the length of their messages matches that of human pairs, accuracy and lexical overlap in human-LLM pairs continues to lag behind that of both human-human and AI-AI pairs. These results suggest that conversational alignment requires more than just the ability to mimic previous interactions, but also shared interpretative biases toward the meanings that are conveyed.
Individual-level interventions against sycophantic AI reduce its appeal but not its persuasiveness
AI chatbots can be "sycophantic," or overly agreeable and flattering toward users. Sycophantic AI has been shown to entrench attitudes, yet users frequently fail to recognize it (a phenomenon we call "sycophancy blindness"). We tested whether increasing users' awareness of sycophancy protects them from its harmful effects in two preregistered experiments (n = 1,590). In the first, participants received a brief written warning about sycophancy before conversing with a sycophantic chatbot. In the second, participants watched a video of a sycophantic AI validating several other users, including users on opposite sides of the same conflict, before interacting with it themselves. Both interventions changed how participants evaluated the AI. The warning reduced the AI's perceived objectivity, and the video reduced enjoyment of the AI --- an effect mediated by the reduced belief that its validation was uniquely earned. We then pooled our experiments with two prior studies of sycophancy awareness interventions (six interventions total, n = 3,982). The pattern across experiments was consistent: while the interventions made the sycophantic AI appear less objective and trustworthy, none reduced its persuasiveness. These results suggest that individual-level interventions, such as warning labels or AI literacy, may not be enough to protect users from AI harms.