Discover how teams use Smaply to map, analyze, and improve customer journeys. Collaborate visually and turn insights into action.
Replacing Middle Management with APIs by Peter Reinhardt
There’s a trend in Silicon Valley startups to create a software layer in industries that were traditionally pure human services. Uber and Lyft have created software layers in the taxi industry, 99designs Tasks in the visual design industry, Homejoy in the cleaning industry, and so on. These new software services employ armies of human workers, optimizing their output, productivity and quality while driving price down.
Optimised API Management for the modern business
Join us as we unveil the path to optimised API management, tailored for modern enterprises.
Comforting Myths - Infrequently Noted
I've been hearing confusing reports of Apple's openness to collaboration on challenging APIs so often that either my priors are invalid, or something else is at work. To find out, I needed data.
Empathy Mapping: The First Step in Design Thinking
Visualizing user attitudes and behaviors in an empathy map helps UX teams align on a deep understanding of end users.
Three Group Travel Services Aim To Make Remote Work Effortless
The recent popularity around remote work has resulted in a slew of services aiming to target new adopters of the lifestyle. Three companies in particular are bringing the concept of group travel experiences to the realm of remote work.
Marketing plans that grow with you | Mailchimp
Create beautiful emails, automate campaigns, and track performance. Try it now and see how our tools can drive your business.
Customer Operations Platform for Sales Teams | Front
Front unifies sales teams and support workflows, giving revenue teams shared visibility, automation, and control in one workspace.
Opinion | The Problem With Google’s A.I. Overview
What used to be a meandering journey is now an immediate arrival at your destination.
Roadbook — Plan your next adventure together
A social road trip planner with collaborative suggestions and privacy-first sharing. Built on AT Protocol.
Free tool download: Customer Discovery Toolkit
The Design Gym's favorite discovery tools from 10+ years of helping organizations design and deliver better customer and employee experiences
Reflector: Infrastructure for Meetings, by Greyhaven
Most organizations run on meetings. Strategy gets debated there. Decisions get made there. Context lives there. And yet...
How to organise your teams - Wardley Maps
The dangerous path to Explorers, Villagers and Town Planners — by Simon Wardley.
Hike, Bike, Drive Offline – Navigate with Privacy
Discover more of your journey - Powered by the community
Habits of High-Functioning Teams
I often struggle to explain what it means to be part of a high-functioning software team. Sure, there are mountains of literature, and an entire genre of LinkedIn thought leadership that professes all kinds of guidelines and heuristics about what makes teams work, but in my experience, it’s hard to internalize these ideas and follow someone else’s model if you’ve never seen what good looks like.
A New Way – Customer Commons
The Byway is a new path for buyers and sellers to reach out and engage safely and independently, without relying on Big Tech platforms. The same path can work between people and any organization, as well as each other.
