The Facebook CEO's constant apologies aren't a promise to do better. They're a symptom of a profound crisis of accountability.
Facebook’s Crisis Management Algorithm Runs on Outrage
One year after the Cambridge Analytica scandal, Mark Zuckerberg says the company really cares. Then why is there an endless cycle of fury and apology?
15 Months of Fresh Hell Inside Facebook
Scandals. Backstabbing. Resignations. Record profits. Time Bombs. In early 2018, Mark Zuckerberg set out to fix Facebook. Here's how that turned out.
Mark Zuckerberg's Trust Problem | Backchannel
If Facebook’s CEO loses his credibility, it's an existential problem for the social network.
Opinion | Mark Zuckerberg Is in Denial (Published 2016)
From fake news stories to ideological bubbles, Facebook is having a corrosive effect on our society. It needs to be fixed.
Facebook Tried to Make Its Platform a Healthier Place. It Got Angrier Instead.
A big 2018 algorithm change was designed to encourage positive interaction with friends and family. Company documents show how it had the opposite effect, rewarding outrage and sensationalism. CEO Mark Zuckerberg resisted proposed fixes if it meant harming the business.
Can Facebook Fix Its Own Worst Bug? (Published 2017)
Mark Zuckerberg now acknowledges the dangerous side of the social revolution he helped start. But is the most powerful tool for connection in human history capable of adapting to the world it created?
Can Mark Zuckerberg Fix Facebook Before It Breaks Democracy?
From 2018: Evan Osnos on the most famous entrepreneur of his generation, who is facing a public reckoning with the power of Big Tech.
Delay, Deny and Deflect: How Facebook’s Leaders Fought Through Crisis (Published 2018)
Russian meddling, data sharing, hate speech — the social network faced one scandal after another. This is how Mark Zuckerberg and Sheryl Sandberg responded.
Mark Zuckerberg is a hypocrite - Facebook has destroyed the open web
Zuckerberg talks of a connected world and global community but his creation has killed the internet.
Mark Zuckerberg on Facebook's Future and What Scares Him Most
The Facebook CEO chatted with WIRED's editor in chief about building a "privacy-focused" social network and the trade-offs he’ll need to make.
How to Fix Facebook—Before It Fixes Us
An early investor explains why the social media platform’s business model is such a threat—and what to do about it.
Facebook's Broken Promises | TTP Interactive Database
Facebook's executives have repeatedly promised to fix their platform. Time and time again, they've failed to deliver.
Note from Mark Zuckerberg
Everything we do at Facebook is focused on our mission to make the world more open and connected.
Mark Zuckerberg Just Got Rather Badly Humiliated
Google informed Meta in March that it couldn't provide all the Gemini AI capacity that Meta was asking for, humiliating CEO Mark Zuckerberg.
The Facebook Files
Facebook knows, in acute detail, that its platforms are riddled with flaws but hasn’t fixed them. That’s a key finding of a Journal series that launched this week, based on an array of internal company documents. Read all the stories here.